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Terms and Conditions

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Tour Booking and Payments

Booking Process

All bookings for our Full Permaculture Farm Tour must be made in advance to ensure a personalized experience.

  • How to Book:
    Bookings can only be made directly through our website. Once you complete your online booking, you’ll receive an immediate confirmation email with all the details for your tour.

  • Booking Deadlines:
    All bookings must be completed at least 48 hours prior to the tour date. Same-day bookings are not accepted.

Payment Methods

We accept payments through our secure online booking system. Available payment methods include major credit cards and PayPal. Full payment is required at the time of booking to secure your spot.

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Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

  • Cancellations Made 48 Hours or More Before the Tour:
    You are eligible for a full refund if you cancel at least 48 hours before your scheduled tour.

  • Cancellations Made Less Than 48 Hours Before the Tour:
    No refunds will be given for cancellations made within 48 hours of the tour. However, we are happy to reschedule your tour for a future date, subject to availability.

  • No-Shows:
    No refunds or rescheduling options are available for no-shows on the day of the tour.

  • Weather-Related Cancellations:
    In the event of severe weather, we will notify you and either offer a full refund or reschedule the tour for another date. Please check your email on the day of your tour if the weather looks unfavorable.

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Refund and Rescheduling Policy

Refunds

  • Full Refunds:
    Full refunds are available for cancellations made at least 48 hours before the scheduled tour. Refunds will be processed back to your original payment method within 5-7 business days.

  • Partial Refunds:
    We do not offer partial refunds for late arrivals or early departures during the tour.

  • No Refunds:
    No refunds will be given for cancellations made less than 48 hours before the tour or for no-shows. However, you may opt to reschedule your tour under the terms below.

Rescheduling

  • Rescheduling Policy:
    You can reschedule your tour for another available date if you notify us at least 48 hours before the original tour time. Rescheduled tours are subject to availability and must be taken within three months of the original booking date.

  • Last-Minute Rescheduling:
    For rescheduling requests made less than 48 hours before the tour, we cannot guarantee availability and will assess it on a case-by-case basis. No additional fees apply for rescheduling, but missed rescheduling requests may be treated as cancellations.

  • Weather-Related Rescheduling:
    If we need to cancel the tour due to severe weather, you will be offered a full refund or the option to reschedule to another available date, with no additional charges. We will notify you via email as early as possible.

 

 

Health and Safety

To ensure a safe and enjoyable experience for all participants, please take note of the following health and safety guidelines:

Terrain and Weather Conditions

  • Rough and Slippery Terrain:
    Our tours involve walking on uneven terrain, which can be rough and, after rain, quite slippery. Please be cautious and mindful of your footing. Enclosed shoes are mandatory for your safety—visitors without appropriate footwear will be turned away and not allowed to proceed with the tour. No refunds will be issued if you are turned away for wearing unacceptable shoes.

  • Severe Weather Policy:
    We strive to hold our tours as scheduled, but in cases of severe weather predictions, particularly high winds, we may need to reschedule or reroute the tour for safety reasons. Since we are in a forest, windy conditions can make it dangerous to walk under large trees. If rescheduling is required, we will notify you as early as possible.

  • Rain and Hot Weather:
    Tours will continue in light rain, and we recommend bringing raincoats or umbrellas. However, if heavy rain or extreme heat is forecasted, we may need to reschedule the tour. Please note that while parts of the tour are shaded, not all areas are covered, so an umbrella can provide extra protection on hot days.

Fitness Requirements

  • Introductory Farm Tour:
    This tour is suitable for beginner to moderate fitness levels and is ideal for families with children. While the terrain can be rough, it is relatively easy to navigate. Children are welcome, but they must always be under the supervision of their parent or guardian. Please note, this is a working farm with various safety risks, including animals, equipment, and uneven terrain, so close supervision of children is essential at all times.

  • Full Farm Tour:
    The full farm tour is a four-hour, in-depth experience that requires a higher level of fitness. This tour includes walking down the hillside through all swales and animal areas, and participants must be prepared to walk back up the hill at the end. It is not recommended for young children due to the tour’s length and physical demands.

Footwear, Clothing, and Hydration

  • Mandatory Enclosed Shoes:
    For safety reasons, all participants (including children) must wear enclosed shoes suitable for walking on rough, uneven ground. Visitors who arrive without appropriate footwear will not be allowed to participate in the tour, and no refunds will be given in such cases.

  • Recommended Clothing:
    We recommend wearing comfortable clothing, bringing a hat for sun protection, and dressing in layers depending on the weather.

  • Bring Water:
    Please bring sufficient water to stay hydrated throughout the tour, especially on warmer days.

 

Animals and Equipment:

  • For your safety and the safety of our animals, please do not touch or feed the animals unless instructed by your guide. Avoid interacting with farm equipment or tools, which are in use and can pose safety hazards.

Cleanliness and Waste

  • No Littering:
    Please help us maintain the beauty of our farm by disposing of any trash or recycling in the bins provided. We strive to create a sustainable environment, and your cooperation is greatly appreciated.

Footwear and Attire

  • Appropriate Footwear:
    As previously mentioned, all visitors must wear enclosed shoes suitable for walking on uneven ground. Visitors without the proper footwear will not be allowed to proceed with the tour, and no refunds will be issued.

Behavior Expectations

  • Respectful Conduct:
    We ask all visitors to be considerate of others on the tour, including following the guide's instructions and maintaining a respectful attitude toward fellow visitors, staff, and animals.

Personal Belongings

  • Carry Valuables at Your Own Risk:
    The farm is a natural environment, and we recommend keeping personal belongings safe. We are not responsible for lost or damaged items during the tour.   

 

Pets and Other Animals

To maintain the safety and integrity of our farm environment, we have established the following policy regarding pets and animals:

  • No Pets Allowed:
    For quarantine and safety purposes, we do not allow pets or other animals on our farm. This policy helps us protect our crops, livestock, and visitors.

  • Service Animals:
    Service animals are welcome on the farm as an exception to this policy. However, they must remain restrained and under the control of their owner at all times. Please inform us in advance if you will be bringing a service animal.

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Product Purchases and Refreshments

At the conclusion of your tour, we invite you to relax and enjoy light refreshments while exploring the unique products available for purchase from our farm. Here’s what you can expect:

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Light Refreshments

  • Herbal Tea:
    Enjoy a refreshing herbal tea, lovingly grown and harvested from our farm, offering a true taste of our sustainable practices.

  • Light Snack:
    We will provide a light snack, which typically includes seasonal fruit from our farm or something delicious that has been preserved and made on-site.

Please note that while we strive to provide enjoyable snacks, we do not cater to all dietary requirements. We cannot guarantee that our refreshments are gluten-free, nut-free, or vegan-friendly.

 

Product Purchases

  • Farm Products:
    Following the tour, you will have the opportunity to purchase a selection of products grown, made, and preserved right here on our farm. From fresh produce to handmade goods, we’re excited to share our harvest with you!

 

Questions and Interaction

  • Ask Us Anything:
    We will be available to answer any questions you may have about the farm, our practices, or the products we offer. We encourage you to engage with us and learn more about our permaculture approach and sustainable living.

 

Arrival on Tour Date

To ensure a smooth and timely start to your experience, we kindly ask that all visitors adhere to the following arrival guidelines:

  • Arrive Early:
    Please plan to arrive at least 15 minutes before the scheduled start time of your tour. This allows you to check in, get settled, and enjoy a brief moment to prepare for your adventure.

  • Timeliness:
    We will not hold up the tour waiting for late arrivals, as it is important to maintain our schedule and respect the time of all participants. Late arrivals may miss important introductory information and will not be allowed to join the tour once it has commenced.

  • Parking:
    Follow the signs to the designated parking area upon arrival. Please park in the designated spots to ensure safety and accessibility for all visitors.

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